Travel-Giving LLC (“Travel-Giving,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
Information You Provide Directly
Nonprofit Organizations:
- Organization name and contact information
- Representative name, email, phone number
- Event details and auction information
- Banking/payment information for settlements
Auctioneers and Event Coordinators:
- Name and contact information
- Organization affiliation
- Event and auction details
Auction Winners:
- Name and contact information
- Travel preferences and requirements
- Passport/identification information (for booking purposes)
- Special requests (dietary, accessibility, celebrations)
Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Facilitate Services: Process consignment agreements, coordinate auctions, and fulfill travel packages
- Communication: Send confirmations, updates, booking details, and respond to inquiries
- Payment Processing: Process payments between nonprofits, Travel-Giving, and travel partners
- Improve Services: Analyze usage patterns to enhance our website and offerings
- Legal Compliance: Meet legal obligations and protect our rights
Information Sharing
We may share your information with:
Travel Partners: Hotels, resorts, tour operators, and other travel service providers necessary to fulfill your travel package. These partners receive only the information required to complete your booking.
Payment Processors: Secure third-party payment processors to handle financial transactions.
Service Providers: Trusted vendors who assist with website hosting, email delivery, and customer support, bound by confidentiality agreements.
Legal Requirements: When required by law, regulation, legal process, or governmental request.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Retention
- Nonprofit and Auctioneer Data: Retained for the duration of our business relationship plus 7 years for tax and legal purposes.
- Auction Winner Data: Retained for 3 years from package purchase (the redemption window) plus 4 additional years for legal compliance.
- Website Analytics: Retained for up to 26 months.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure storage systems with access controls
- Regular security assessments
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Opt-out of marketing communications
- Data portability
To exercise these rights, contact us at Matthew@travel-giving.com.
Cookies
Our website uses cookies to enhance your experience. These include:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site (with your consent)
You can control cookie preferences through your browser settings or our cookie consent banner. See our Cookie Policy for more details.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.
Contact Us
For questions about this Privacy Policy or our data practices:
Travel-Giving LLC
Email: Matthew@travel-giving.com